
Ce manuel a pour objectif de vous outiller afin que vous puissiez procéder à l’installation et à l’entretien d’une multitude d’appareils (ordinateur, souris, clavier, imprimante, etc.) ainsi que de logiciels de la suite Microsoft 365. Vous apprendrez également à résoudre les problèmes courants qui peuvent survenir, et ce, en utilisant une approche client appropriée. De plus, vous verrez comment créer des documents techniques et les diffuser, pour ensuite mettre en pratique toutes les étapes du cycle d’approvisionnement du bureau en fournitures (inventaire, commande, etc.). L’approche Logitell consiste à guider les étudiants dans l’acquisition de compétences de plus en plus avancées en utilisant un grand nombre d’exercices basés sur des situations réelles, favorisant ainsi l’apprentissage autonome. En tant qu’entreprise québécoise, notre engagement est de fournir des ressources pédagogiques de haute qualité, qui répondent aux besoins uniques du marché de l’éducation québécois. Les ressources Logitell sont proposées à des prix concurrentiels, permettant aux enseignants de fournir du matériel de qualité à leurs élèves tout en respectant les contraintes budgétaires.
Table of Content
Chapitre 1 – Survol de l’équipement de bureau
Chapitre 2 – Mise en fonction, configuration et vérification de l’équipement
Chapitre 3 – Résolution de problèmes liés aux appareils
Chapitre 4 – Entretien de l’équipement
Chapitre 5 – Résolution de problèmes liés aux logiciels
Chapitre 6 – Rédaction d’un document technique
Chapitre 7 – Diffusion d’un document technique
Chapitre 8 – Approvisionnement de l’entreprise en fournitures
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Logitell was founded in 1990 by a teacher who wanted to simplify how complex subject matter is taught. Since then, Logitell has steadily grown to become a premier provider in the Canadian educational marketplace. Logitell now serves individual learners and educational institutions nationwide. Logitell is used by some of the country's leading organizations, including high school, private and public colleges, and universities. What sets Logitell apart is its commitment to creating 100% Canadian pedagogical resources that are cost effective, engaging, and easy to use. Logitell’s flagship series, OPTIMUM SERIES, is a prime example of one of its complete pedagogical resources covering the Microsoft Office and Microsoft 365 line of software. In addition to its textbook offerings, Logitell also provides a range of professional products and services, including e-learning, digital textbooks, and pedagogical asset distribution services. Whether you are looking for pedagogical resources for courses, or you need a comprehensive solution for authoring, delivering, and managing e-learning, Logitell has the experience and expertise to help you succeed.
With a college diploma in computer science, I initially worked for several years with various companies, including the administration of Complexe Desjardins, as well as the company that would later become known as Orléans Express. During those years, I honed my expertise in various programming languages. Later, fueled by a strong desire to engage more with people and share my knowledge, I transitioned to teaching computer science at college level, while continuing my studies toward a bachelor’s degree in business computing. Driven by the need to bring together my diverse interests, I then took a completely new direction by pursuing a bachelor’s degree in French studies and art history, followed by a certificate in archival studies. These qualifications earned me a job at a museum for several years. However, I was still passionate about computer science and decided to enroll in a training course in troubleshooting and office support for computer users. After several years serving various companies, I became self-employed, collaborating primarily with translators. Constantly sought after to resolve a wide range of hardware and software issues, I was confronted with new challenges on a daily basis. Goodbye routine! Moreover, I had the feeling that I was making a meaningful contribution by directly assisting users. Nevertheless, I still felt a strong desire to teach, and with my extensive experience in IT support, I applied for a position at a vocational training center in Estrie, then in Montreal. While teaching, I pursued further studies to earn a bachelor’s degree in vocational education to meet the requirements of the Ministry of Education. When the opportunity arose to contribute to the development of a textbook entitled Technical Support with Logitell Publishing, I eagerly seized it, as my professional experience perfectly aligned with the subject matter of the book. This experience was highly rewarding, and with the collaboration of the Logitell team, I rose to the challenge with flying colors.
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